Terms and conditions of use

Terms and conditions of use

Terms and conditions of use

Terms and conditions

The General Terms and Conditions of the Online Store www.pinedecor.com are compiled in accordance with the Consumer Protection Act, the Electronic Communications Act and the Personal Data Protection Act. All these laws determine the operation of the pinedecor.com Online Store and regulate the business between the pinedecor.com Online Store and the customer. Online store pinedecor.com is managed by Spletna trgovina, Jaka Škrlep s.p., Zadružniška ulica 1,1234 Mengeš, Tax ID: 65374789.

Customer support

Informations about orders, delivery, payment, etc.

Help with online order

Prices

All the prices are in euros- €. The tax is already included in price. The listed prices are valid only for purchases in the online store pinedecor.com. The company reserves the right to daily changes in the prices without prior notice. Regular prices are valid at the time of placing the order and do not have a predetermined validity. In the event that the price information is incorrect or in the event that the price of the item changes during the processing of the order, the provider allows the buyer to withdraw from the purchase, while trying to find a solution that will be to the mutual agreement.

Orders

After placing your order, you will receive an email notification from pinedecor.com confirming receipt of your order in the queue. You will typically receive an email notification within 5 minutes after placing an order, but this may be extended due to different email client settings.

  • Spletna trgovina, Jaka Škrlep s.p. reserves the right to reject the order in case the item is no longer in stock. In case of ambiguity, verification of data, or provision of correct delivery, we can call you on the phone number you entered in the "My Account" area or when placing an order.
  • We will prepare the goods within the agreed time and send them to your address. You will also be notified to your e-mail address. In case you have ordered goods that cannot be shipped within the promised time due to unforeseen reasons, we will inform you about the new delivery time by phone or to your e-mail address.

After receiving the purchase price, we will complete your order and send you an invoice by e-mail within 2-5 days.

If you need help with placing an order, you can call us on the phone: (+386) 041 889 335 from Monday to Friday from 8:00 to 15:00 or send an e-mail to info@pinedecor.com .

Methods of placing an order

Orders via the website

  • You start placing your order by clicking on the Add to Cart button
  • You can place an order 24 hours a day, every day of the week
  • In case of problems, call us on (+386) 041 889 335 where we are available at the above office hours, or send a message to info@pinedecor.com, where we will answer you as soon as possible;

Order via email:

Send an email to info@pinedecor.com .You can place an order 24 hours a day, every day of the week. We will get back to you as soon as possible. In message type:

  • product codes with quantities;
  • Your personal information (first name, last name, address, e-mail, phone number);
  • complete delivery address;
  • For orders via email bank transfer is the only payment method available.

Order cancellation

You can cancel your order without any extra charges until your order isn’t shipped out. If you want to cancel order you can send email to info@pinedecor.com. Please write “Order Cancellation” in subject and in the message include order reference, your name and your last name.

Saving an order or contract

The confirmed order or concluded contract is in electronic form at the company's headquarters Spletna trgovina, Jaka Škrlep s.p. , Zadružniška ulica 1, 1234 Mengeš. The buyer can obtain a copy of the contract by requesting via email at info@pinedecor.com.

Payment methods

  • With PayPal
  • Credit cards
  • Bank transfer

Delivery

Delivery is carried out in cooperation with GLS / DPD / Pošta Slovenije or through our own delivery service. Purchased goods are usually delivered within 2 to 10 working days, unless otherwise indicated. Please keep in mind that Holidays or weekends may extend shipping times. In the event that the order cannot be delivered within the promised time due to unforeseen reasons, we will inform you about the new delivery time by phone or to your e-mail address. In the online store pinedecor.com we want to please all customers, so we deliver the purchased goods anywhere in the European Union. If you are not at home at the time of delivery, you will be notified of the location of the package receipt via notification.

Delivery price

When you buy online, our system automatically calculates the current delivery price based on the weight of the ordered products and your location. Prices vary from country to country.

Right to withdraw from the purchase

In the event that you wish to withdraw from the sales contract or purchase for any reason, you can notify us within 14 days that you are withdrawing from the contract, without having to state the reason for your decision. You can send a notice of resignation to the address Spletna trgovina, Jaka Škrlep s.p., Zadružniška ulica 1, 1234 Mengeš or via e-mail to info@pinedecor.com. The 14-day period begins to run from the day you receive the goods. If you have already received the goods and withdraw from the contract, you must return the goods to Spletna trgovina, Jaka Škrlep s.p. within 30 days of notification or declaration that you are withdrawing from the contract. You must return the goods together with all related documentation and invoice. In the case of a return of goods, we will refund the purchase price as soon as possible, but no later than 14 days after receipt of notice of withdrawal from the contract, except in the case of payment by card, if it has not yet been charged. In the case of a complaint, the same procedure applies to the above, in which case we offer you either a replacement product or a refund.

Merchandise returns

Via postal services

  • notify us in advance in case of merchandise return at info@pinedecor.com
  • Include printed and filled return form with the package.

Warranty

Products have a warranty if stated on the warranty card, invoice or advertising message. The supplier of the product guarantees the quality of the product or flawless operation within the warranty period if you use it in accordance with its purpose and the enclosed instructions. The warranty period begins on the day of receipt of the goods by the buyer.

Item Description and Personalization Guarantee

If the items you receive do not match the description or contain incorrect personalization due to our error, we take full responsibility. In such cases, we will either provide a replacement product(s) at no additional cost or issue a full refund.

Customer Personalization Errors

For orders where the personalization details were entered incorrectly by the customer during the order process, we cannot be held responsible. In these cases, replacements or refunds will not be provided. We encourage customers to review their personalization details carefully before submitting their order.

Complaints

The company is aware of the importance of complaints, so we try to resolve them in the shortest possible time and to mutual satisfaction, and in any case in accordance with the legally applicable provisions.

Claiming factual errors

You can claim a material defect with a detailed description of the defect, enabled product inspection, and notification to the e-mail address info@pinedecor.com Based on this, we will inspect the product and issue you a certificate of service of the product. We are liable for material defects in products in accordance with the applicable legislation in the Republic of Slovenia. Upon appropriate notice and product review, we will either:

  • rectify the defect on the product;
  • return a partial amount of money in proportion to the error;
  • replace the defective product with a new faultless product;
  • reimburse the full amount paid;

If the existence of a defect in the product is not disputed, we will satisfy you as soon as possible, but no later than within 8 days. We will also respond to you in writing within 8 days in the event of a dispute regarding the existence of an error.

Security

We have made sure that every purchase in the pinedecor.com online store is completely safe. All confidential data transmitted over the Internet (personal data, purchase data, and payment card numbers) are properly encrypted and cannot be read by third parties. The Web Center uses a 128-bit encryption key and Secure Socket Layer (SSL) technology. Maximum security of transmission is ensured by the mechanisms used by banks, financial institutions, and the best online stores. Authorizations and transactions with payment cards are performed through the authorization center of the bank with which Surf has a contract for payments with payment cards. Card authorizations are performed in real time with immediate verification of data in the banking system. Card information is not stored on the Surf server. The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate original software (updated anti-virus protection) of his computer.

Privacy Policy

Details can be found on Privacy policy page.

Cancellation of registration

If you wish to cancel your registration in "My Account", please email info@pinedecor.com. To verify the authenticity of the data, we will contact you and finally confirm the cancellation of your registration. The request for cancellation of registration must be sent from the e-mail address with which the user account was opened. Within 15 days of receiving your request to cancel the registration, we will delete your personal information and notify you accordingly.

Unsubscribtion from newsletter

Unsubscribing from the list of e-news recipients is possible at any time at the following link. Enter your e-mail address in the "Logout" section, and confirm this by clicking on the "Logout" button. You can also unsubscribe by clicking on the unsubscribe link in any newsletter you receive. Due to the specifics of the business process and technical limitations, it is possible that you will receive our e-mail within 15 days from the date of your unsubscription, in the event that the e-mail has already been sent or is being sent. In this case, we sincerely apologize to you and ask for your understanding.

Delete newsletter subscription data

If you wish to delete the personal data we hold for sending e-newsletters, please let us know at info@pinedecor.com. The request to delete the application must be sent from the e-mail address with which you subscribed to the e-news, or you must specify the e-mail address you are unsubscribing from. Within 15 days of receiving your request to delete your application, we will delete your personal information and notify you accordingly.

Disclaimer

The content published on the pages of the online store pinedecor.com may only be used and reproduced for non-commercial purposes, provided that all the stated copyright notices are maintained. Spletna trgovina, Jaka Škrlep s.p. provides the most up-to-date and accurate content of its websites, but makes no warranties as to its timeliness and / or accuracy. All users use all published content at their own risk. Spletna trgovina, Jaka Škrlep s.p. or any of the other legal or physical persons who participated in the creation and creation of the Pinedecor.com Online Store are not liable for any damage resulting from access to or inability to use the information on the pinedecor.com Online Store websites or for any technical errors. We strive to provide relevant images for all products in the online store pinedecor.com. In the event of any differences between the color deviations and the actual products, this does not affect the property of the product. We allow the possibility of irregularities in data, images, text, audio and video material in the online store pinedecor.com. For more detailed descriptions and information you can contact us or directly to the product manufacturer. Decorative material in the pictures is not included in the price. In case of errors, we will allow you to withdraw from the contract at our expense. Spletna trgovina, Jaka Škrlep s.p. reserves the right to change the terms of business through the online store pinedecor.com at any time, in any way and without prior notice.

The texture and color of the products displayed on this website may differ from physical products due to the different qualities of the monitors. Products made of wood can also have small deviations due to wood's different growth patterns and textures.

Complaints and Disputes

Spletna trgovina, Jaka Škrlep s.p. respects applicable consumer protection legislation and ensures that complaints are dealt with effectively. In case of problems, call us at (+386) 041 889 335, send an e-mail to info@pinedecor.com, or write to us at Spletna trgovina, Jaka Škrlep s.p., Zadružniška ulica 1, 1234 Mengeš. The appeal procedure is confidential.

Currency

The prices on our website can be displayed in three different currencies. We use Euro (€-EUR) as our main currency, so the prices in other currencies are calculated every day based on daily exchange rates. All the invoices will use EUR as currency.