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Frequently asked questions
Welcome to our FAQ page! We have compiled a list of the most commonly asked questions by our valued customers. We hope you find this information helpful and it addresses any queries or concerns you may have. If you don't find the answer you're looking for, please don't hesitate to contact our customer support team.
Processing and Shipping
How long does it take to process an order?
The processing time for non-personalized products is typically 1 business day. For personalized products, please allow an additional 1-2 business days due to production time.
How long does the shipping take?
Shipping times vary depending on the destination country. Please refer to our delivery page for detailed information on shipping times to different countries.
Do you ship to my country?
Yes, we ship worldwide. We deliver our products to customers all around the globe.
Where are the items shipped from?
All items are shipped from our workshop located in Slovenia, Europe.
How can I track my order?
You can easily track your order by logging into your customer account. Your current order status and tracking number will be displayed. Additionally, we will keep you updated on any changes or progress via email.
Do you offer express shipping?
At the moment, we provide express shipping options to most European countries.
Questions about order
I have mistyped the personalization, how can i change it?
If your order hasn't been shipped yet, you can still make changes to the personalization. Please contact us as soon as possible to inform us of the necessary changes.
Why I haven't received a confirmation email after placing an order?
Sometimes, the confirmation email may be filtered into your spam folder. Please check your spam or junk folder to ensure it hasn't been mistakenly placed there. If you still haven't received it, please reach out to us, and we'll be happy to assist you.
I've used a wrong delivery address, how can I change it?
If you realize that the delivery address you provided is incorrect, please contact us promptly via email or through our contact form. We will do our best to update the address for you before the order is shipped.
Can I order the products in bulk?
Absolutely! If you wish to place a bulk order, kindly contact us directly. We will be delighted to prepare a special offer tailored to your specific requirements.
Returns and Refunds
Do you offer a money-back guarantee?
Yes, we provide a 30-day money-back guarantee under specific circumstances. If you are not satisfied with your purchase, please contact us, and we will assist you with the refund process.
I have received a product with the wrong personalization, can I get a new one?
Certainly! If the incorrect personalization was our mistake, we will gladly send you a replacement. Please reach out to us, and we will resolve the issue promptly.
How long does it take to receive a refund?
The time it takes to receive a refund may vary depending on the payment method you selected. Generally, we process refunds within 1-2 business days. However, it may take additional time for the refund to be reflected in your account, depending on your financial institution or payment provider.